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Frequently Asked Questions

You will find helpful information in the following frequently asked questions. If you can't find the answer to your question, please don't hesitate to email us at [email protected]

Will my shipment be packaged discreetly?

Your order will be shipped in a plain envelope or box. The name on the return address label will say "PCPD, LLC" only. No reference to condoms or any other safe-sex related product will be visible on the outside of the package.

Can I Pay By Check Or Money Order?

Undercover Condoms only accepts Visa or Master Card credit cards as forms of payment. We do not accept checks or money orders.

How Do You Protect My Privacy?

Our products are meant to protect you, and we protect your privacy. We will never sell you email address, phone number or any other form of personal information to any individual or entity outside of our company. Orders are always shipped and packaged discreetyly for your convenience. For more information about our privacy policy view our Complete Privacy Policy.

How Long Will It Take For My Shipment To Arrive?

Delivery time frames vary depending on your geological location and selected shipping method. For detailed shipping information, please view our Shipping Information Page.

What Is Your Return Policy?

Because of the nature of our products, we DO NOT resell any products that are returned to Undercover Condoms. We do not resell returned products to guarantee that our products are of the highest quality and safe for use. We hope that you never need to return any products purchased from us, in the case that you do, we offer a 30 Day Satisfaction Guarantee. Please note that all wholesale sales are final. Undercover Condoms does not accept returns on bulk orders. Please view our Returns Information Page for our complete returns policy.

What Will It Say On My Credit Card Statement?

Your credit card bill will simply have an entry for "PCPD, LLC", again no reference to condoms or other contraceptive related items.

What Is This "PCPD,LLC" Charge On My Credit Card?

PCPD, LLC is the parent company name of Undercover Condoms. We use this name on bank and credit card statments to ensure your complete privacy and discretion.

What If I Have Received The Wrong Items?

If you accidently receive the wrong items please email us at [email protected] and we will get the correct products shipped to you.